Reference

Privacy Policy for DANA and QRIS Accounts

cawan 4d Privacy Policy gives you a clear view of how we collect, use and protect the details connected with your account, including wallet activity through DANA and…

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cawan 4d Privacy Policy for DANA and QRIS Accounts
CONTACT ROUTE

Get Privacy Help Before Wallet Access

A clear support route helps you correct account data before a wallet request moves forward.

Account request Use our account support route when your name, phone number or sign-in record needs correction. We compare your request with the account step and phone verification record before changing personal data.
Wallet status For a DANA, OVO, GoPay or QRIS privacy question, share the payment reference and status shown in your account. We use that reference to locate the relevant record without asking for a wallet password.
Data request Ask us to access, amend or remove eligible personal data through the privacy contact route. We may confirm your account phone before sending a response or applying a requested change.
ACCOUNT SAFETY

Account Security From Login to Lobby

Your privacy choices matter at every account stage, from the first phone check to a later visit from a mobile browser.

Account details

We use your submitted account details to create access, send account messages and complete phone verification. We do not need your wallet password to match a DANA, OVO, GoPay or QRIS transaction reference.

Device signals

A mobile browser may provide device, browser and session signals that help us recognise unusual sign-in behaviour. These signals support account security when you move from login to the lobby or return from a different device.

Cookies

We use necessary cookies and similar storage to keep a signed-in session working, remember essential choices and protect account access. You can manage browser storage, although clearing it may require another phone verification step.

Payment records

For bank transfer and virtual account activity, we retain payment references, status and related account details needed to reconcile a request. We do not describe a wallet password as part of the data we need.

Retention

We keep personal data only for the period needed for account security, payment reconciliation, dispute handling and legal duties that apply where local law permits. When it is no longer needed, we delete or de-identify it.

Your request

You can ask what personal data we hold, request a correction or ask about deletion through our privacy contact route. We verify the account phone first, then explain any data we must retain and why.

Privacy Policy Questions About cawan 4d

These Privacy Policy answers cover the searches we hear most often before an account is opened. We keep each answer tied to a practical account action, such as phone verification, a QRIS reference or a request made from your mobile browser. Access depends on local law and is available where local law permits.

The cawan 4d Privacy Policy covers personal data connected with your account, sign-in activity, device signals, cookies, payment references and support requests. It also explains how to ask for access, correction or deletion and when we may need to keep a record.

We collect the account details you submit, the phone number used for verification, sign-in and device signals, and records needed to handle account support. If you use DANA, OVO, GoPay or QRIS, we use the payment reference and status rather than a wallet password.

Yes. The Privacy Policy covers data linked to DANA, OVO, GoPay and QRIS, including a reference, amount status and account match needed for reconciliation. Bank transfer and virtual account references are handled in the same practical way for payment status checks.

You can ask for access to eligible personal data through our privacy contact route. Include your account phone number and describe the records you need. We verify ownership before responding, and we may withhold security or legal records where local law permits.

Send a correction request through the account support route and state which detail is wrong. We compare the request with your account record and may repeat phone verification. Once confirmed, we update eligible details and explain any record that must remain unchanged.

We retain payment references, login records and support messages only as long as needed for account security, reconciliation, dispute handling and applicable legal duties. After that period, we delete or de-identify the data unless local law requires continued retention.

You may request deletion through the privacy contact route. We first verify your account phone, identify the data covered by the request and explain any records we must keep for security, payment reconciliation or legal duties where local law permits.

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